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How can I fix my samsung RS21DCNS fridge?Fridge part of side by side is making lots of noise.
From research looks like problem with fan freezing up.
How do I get access to that fan?
Seems to be a panel inside the fridge held by 6 screws. Have undone all these but no movement.
Wanted to be sure this is the way to go before start pulling it off.
Thanks.
Jason February 2007
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Click here if you can answer this question |
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Thanks for the tip carl you were right these guys at www.agsrefrigeration.co.uk definitely know their stuff they came out and only one part was required to be replaced not the multiple parts which are being sold over the net saving us a small fortune and the engineer also explained that there have been numerous cases of people damaging these appliance beyond repair when attempting to replace these parts which in lots of cases are not needed. Once againg chers.
jonathan January 2013 |
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Thats the problem with the net you get all these wanabee wiseguys who think they know it all we tried this and nearly damaged our fridge beyond repair however it didnt work has the problem only came back a few months later this much we were told when a friend at work got us in contact with a guy who does work for the manufacturers he said thats why there have been so many problems with these machine over the years that the fan is not the fault but one of the components on the evaporator have failed hence the build up of ice and that if you know how to test which one has failed the problem wouldnt occur again anyway he came along and did just that its been a couple of years now and we have not heard a blink out of our fridge works just like the day we bought it. If anyone is in need of a straight to the point no bull ?engineer give these guys a call they operate in the london and surrey area. www.agsrefrigeration.co.uk.
Carl October 2012 |
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what could be wrong with my rs21 both sides are not cooling freezer has defrosted i have tried all of above but still no joy
bunty October 2012 |
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how much gas pressure is needed to the copressor of the samsung fridge freezer rs21 dcns
moses April 2011 |
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It will only give me crushed ice & not full ice cubes regardless of which I have it set to. How can I get it to give full cubes again
Dawn November 2010 |
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Samsung RS21 DIY Repair Instructions For The Fan
Now about my experience. What I am going to write now will be very helpful to others who will or are having this same problem, i.e., the fridge not cooling. I am going to write the DIY instructions to fix it yourself. It is very simple. I did it myself in an hour or so. It took that long because I did not have any instructions and I was being very careful not to break anything. But first, my experience, i.e., how the problem started, so as to give an idea of early symptons of this issue.
Two days back, my fridge got very noisy. At that time, I did not know what happened as I am not a mechanic/engineer. I know now that lot of ice had accumulated around the fan inside the fridge's cooling unit and it was blocking the fan from smoothly running. The noise was coming when the fan was hitting against the ice. Then next day, the noise stopped. The ice conquered the fan and stopped it completely from rotating. At that time, I thought the problem (whatever it was, I thought) had rectified itself. But next day, I noticed that the food inside is not cold as usual and the fridge temperature was showing 17 degrees. Now I know that since the fan was not moving, it was not circulating the air and the top levels were warmer than the bottom ones. No matter how many times I tried to set the temperature to 2 degrees, it reverted back to 17 and did not come down. I switched ON the Power Freeze button but it only brought the temperature down by 1 degree. I thought that the machinery to cool down the fridge has broken down and I was so disappointed because my machine was out of warranty period now (bought some 2 1/2 years ago). I put all the food in the bottom racks, which was cooler than the upper parts (since the cooling things are at the bottom). I logged onto the Internet to see if there is something about this issue and thankfully, found this forum. After reading all your experiences, I decided to give it a go myself. The only problem was that there was no information about the location of the fan. So it took a bit of time to explore the fridge and then I thought that I'll update this forum with the detailed instructions so that others know how to do it.
Instructions:
1. Switch off the Fridge and take the plug out of the socket for safety.
2. The cooling fan is inside the fridge. So do not open the fridge from behind as it is not accesible from there. I wasted some time opening the back first and searching the fan there. There is one fan there also but it is to cool the machinery. Ignore that. The problematic fan is inside the Fridge compartment.
3. Take out all tray and baskets from the Fridge.
4. Now open the Light Panel. There is only one screw on the top and various catches that you have to release (I believe 3 on both side and 1 on top and 1 at the bottom). Use a small flat screwdriver to push the catches inside to release. Refer to your user manual which has detailed instructions with diagrams to do this. Or if you have not kept the manual, download it from: http://www.samsung.com/support/produ...yword=RS21DCMS.
5. When you remove the cover, the bulbs will be exposed. The bulbs are attached to another panel and you have to take that out as well. This panel has 3 screws, from top to bottom, at regular intervals. Unscrew and take out the panel. Please note that there are 2 set of wires in the back of this panel, attached to sockets. So remove the panel a little bit and take the wires out of the sockets to detach the panel from the fridge. Also keep in mind that this panel has 2 small extended points at the bottom, which go in 2 slits. So you'll have to tilt it from top and then move it up to take it out from the slits.
6. Now you'll have to take out the bottom panel which has the offending fan on the back of it. First, you'll have to take out the air filter on both sides of the panel. You'll have to press the catch on the air filters to release them (see user manual). The screws are inside this space. One screw each inside the air filter compartment and two screws at the bottom. Unscrew all 4 of them and you'll also have to unscrew the coolant pipe attached to this panel so that you can move this panel around freely. If you are opening it for the first time, please note that the rubber gasket around the edge of the panel will be stuck with glue to the inside of the fridge. Gently applying pressure, remove the panel outwards also taking care that you don't break the coolant tube pipe in front of the panel (it's not that difficult, but thought I should warn you). This panel also has wires attached to the sockets. These are for the fan/motor. Take them out so you can detach the panel from the fridge and take it away.
7. The fan is on the back of this panel. The motor and the fan are on a metal plate and that plate is attached to the back of this panel. The back of this panel has a cavity and the fan revolves around in that cavity. The ice will be inside this cavity. For convenience, I unscrewed the metal plate (4 screws) to have more space to take care of the ice. As suggested by beebee1 above, I used the hair dryer to melt ice inside this cavity. It was rock solid and took some time to melt all of it. My wife suggested later that hot water would have melted the ice quickly. Good idea. I'll try that next time when this happens. You can take it to the sink so that the melting water from the ice do not create a mess.
8. When you melt the ice, you'll notice that there is a slit at the bottom of this round cavity, which is used for outlet of the water when the ice melts during defrosting process. Make sure that you melt all the ice around this slit and also the outlet below it. When you are satisfied that you've melted all the ice, it is better if you pour water in the cavity (where the fan rotates). The water should flow smoothly through the slit at the bottom and out of the outlet below. As suggested by shamrockabc's engineer above, I widened the slit (drain hole) to allow more easy outlet of the water. The slit was in the Thermocol, so it was not difficult to widen the gap.
8. That's it. All done. Now do the above steps in reverse order, i.e., putting the plates, panels etc. in the same way (and in reverse order) that you started with.
9. Switch on the Fridge after it is assembled back and the trays etc. are put back in. Set the temperature to your required level (see user manual to set the temperature, if you have forgotten about it) and the fridge will start working to achieve that. After some time, you'll get your desired level of temperature.
Since the water does not drip on any motor or any such electrical parts, you can start the Fridge straightaway. No need to leave it for drying as there is nothing to dry. You can clean the inside of the fridge for hygiene purpose, for minor water spillages, but that's it.
I hope the above instructions will be helpful to get it done yourself. It is very simple to do and doesn't take much time.
My fridge is working perfectly since then. Very pleased!
PLEASE NOTE I FOUND THIS ON ANOTHER FORUM AS I'M HAVING PROBLEMS WITH MINE HOPE THIS HELPS.
KARAOKE GAZ September 2010 |
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Thanks for the responses. I have replaced the motor as it did eventually burn out. The ice is building up already again though so I'm pretty sure I just need a new sensor to help the defrost kick-in. My problem is what this looks like...I can see a sensor-frdge defrost cable and if this is all I need then that's a piece of cake to replace....I'm more worried if it is someting else....I keep seeing references to a thermostat but I'm not sure if that apllies or where exactly it is.
jason March 2007 |
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to stop this u need to replace the fridge sensor and more likely the fan motor at same time
if need more advice call me on 07786610965
samsung engineer February 2007 |
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Turn off mains, remove interior shelves etc, remove all visible screws. Prise off light cover and two side covers on lower section. remove further screws if present. Remove top and bottom plastic shrouds, detaching small electrical connectors as you ease them away. Bottom section has fan motor attached and just beneath this you will see its iced up (size of small ice cube where drips are meant to flow away). You may find some of polystyrene insulation breaks away, remains on fridge. Unavoidable as frozen to fridge! Allow ice cube to melt as this is the bit that causes fridge noise as fan spins against it. Once defrosted, replace in reverse order. This will solve fan noise for a while, but it will return as it ices up again. About 6-9 months relief! I am aware of this as an engineer came out and showed me what to do if it happens again. Hope this helps.
Tony February 2007 |
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