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Dish washing liquid/tablet not being used during wash cycle?

I have been running my Kenmore Whisper over and over but each time the same problem - the dishwashing agent is not dissolved or used during the cycle? When I open it at the end of the cycle the liquid or tablet is still in the pocket. What could be the cause?

mona
March 2005
AFTER IT RUNS A FEW MINUTES OPEN UP AND SEE IF WATER IS HOT... ALSO THE PUMP MAY BE BAD AND NOT SPRAYING WATER AS IT SHOULD

BAMBIBLASTER
May 2005

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